Terms and Conditions

We are committed to providing a positive and enjoyable learning experience for all our swimmers. To help lessons run smoothly, please take a moment to read our terms and conditions before booking:

BOOKING AND PAYMENT

All lessons and courses must be paid for in full at the time of booking unless otherwise agreed.

REFUNDS

As we reserve your instructor’s time and pool space specifically for you, all bookings are non refundable. This includes cancellations due to illness, holidays, work commitments, change of circumstances, or missed lessons.

RESCHEDULING LESSONS

We understand that plans can sometimes change. If you need to move a lesson, please let us know as soon as possible. We will always do our best to accommodate requests where sufficient notice is given, however rescheduling is subject to instructor and pool availability and cannot be guaranteed.

MISSED LESSONS

If you are unable to attend a lesson, the session will unfortunately be forfeited and cannot be refunded. We encourage swimmers to attend all scheduled lessons to get the most from their learning experience.

COURSE BOOKINGS

For multi week courses, spaces are reserved for the duration of the course. Missed sessions are not refundable and cannot normally be transferred to another date.

CANCELLATIONS BY SWIMSITY

In the unlikely event that we need to cancel a lesson due to instructor illness, pool closure, or circumstances outside of our control, we will arrange an alternative lesson date or provide a credit for the missed session.

HEALTH AND SAFETY

Please inform us of any medical conditions, injuries, or concerns that may affect participation in lessons so that we can provide the safest possible experience.

OUR COMMITMENT TO YOU

We are passionate about helping swimmers build confidence, develop skills, and enjoy their time in the water. We will always do our best to be fair, understanding, and accommodating whenever possible.

By making a booking with Swimsity, you confirm that you have read and agreed to these terms and conditions.